Community Initiative for Transportation Equity (CITE) Survey – Norwalk and Torrington

The Community Initiative for Transportation Equity (CITE) is working to expand access to electric vehicle (EV) charging stations in Norwalk and Torrington, CT. This initiative, led by the Clean Transportation Coalition – Western Connecticut (CTCWC), aims to ensure that EV infrastructure is developed equitably and meets the needs of all community members.

Your input is critical to this process. Through this survey, we hope to better understand your experiences, concerns, and suggestions regarding EV charging access in your area. The insights gathered will help shape recommendations for charging station locations, improvements in user experience, and local policies that support transportation equity.

We appreciate your time and valuable feedback—your voice will help create a cleaner, more accessible transportation future!

Your response is appreciated! Please respond by April 5th.

The actual survey questions are posted below. If you would prefer, you could simply send responses to Ryan Boggio at Live Green CT – ryan@livegreenct.org

Welcome to the Community Initiative for Transportation Equity (CITE) Survey!

1. Are you an EV driver?
2. Do you live and/or work in Norwalk or Torrington?
3. Should designated EV charging spaces be required to include protective coverings, such as canopies, to improve user experience and protect equipment from weather conditions?
4. Where should EV charging stations be located to maximize accessibility and convenience?  Choose all that apply.
   1. Shopping centers
   2. Service Plazas
   3. Restrooms
   4. Restaurants
   5. Fast Food
   6. Grocery Stores
   7. Benches/Lawn
   8. Parks/ Amusement Parks
   9. Museum
   10. Transit Hubs
   11. Library
   12. Community Center
   13. Sports Complexes
   14. Hotels/Lodging Areas
   15. Beaches
   16. Other
5. Would you feel safer if the EV charger stations in Norwalk or Torrington had lighting?
6. Would lighting specifically for the EV charging stations in Norwalk or Torrington make it easier to charge a vehicle at night?
7. Do you think having bollards or protective barriers would make it less likely that you or someone else would hit the charging stations?
8. Would you find it helpful to have a queuing system at charging stations to manage multiple vehicles waiting to charge?
9. What measures should be implemented to prevent non-EV vehicles from occupying charging spaces or EVs remaining parked beyond their charging session?
   1. A phone number to a towing service. (if its a non-EV)
   2. Have the charging software have an occupancy fee that charges the user a few if the vehicle is not removed 20 minutes after the charge is complete?
   3. Signage indicating time limits and associated tickets.
   4. Parking enforcement hotline.
   5. License plate reading system for issuing penalty.
10. What kind of signage would you find most important to be included in EV charging stations?
    1. EV Only – Vehicles must be charging to park here.
    2. Pricing
    3. Usage rules
    4. Time limits – overstay fees
    5. Charging voltage and amp
    6. Connector types
    7. Payment methods
    8. Emergency contact
    9. Parking violation notices
    10. Other?
11. Where do you think chargers are missing in Norwalk or Torrington?
    1. Please suggest an area, neighborhood, destination or exact address.
12. How often do you see Level 2 charging cords on the ground and/or hanging within a foot of pedestrian surface?
13. How often do you see Level 3 chargers hanging within a foot of the pedestrian surface?
14. What safety and security measures, such as service attendants, security guards, surveillance/cameras, or emergency assistance features, should be required at charging stations to enhance user confidence, safety and prevent crime and/or misuse?
15. Do you think Norwalk should have EV parking spaces designated specifically for ADA accessibility?